It is about changing the recipients of the email like Critcial Case CS00222348 has been raised.
Right now, the receipients (I think) are: Ashish and me fixed, and the SDM based on the account card.
What it should be:
Ashish and Rene fixed, and the SDM based on the account card.
Is that something you can change?
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This is done and moved to production.
super lets monitor this week and conclude in our next week cust ops meeting if all is fine